Return and Refund Policy

At House of Bridgeport, we are committed to ensuring your satisfaction with our scented and personal care products. If you are not entirely satisfied with your purchase, we're here to help. Please read our return and refund policy below:

1. All Sales Are Final: Due to hygiene reasons, we cannot accept returns or exchanges on our products. All sales are final.

2. Product Satisfaction: We strive to provide high-quality products and ensure that they meet our customers' expectations. If you have any concerns or issues with your purchase, please contact our customer service team. We will do our best to resolve the problem.

3. Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund.

4. Incorrect or Missing Items: If you receive an incorrect product or if any items are missing from your order, please notify our customer service team within a reasonable timeframe. We will rectify the situation and ensure that you receive the correct items.

5. Shipping Issues: If your order is lost or damaged during shipping, please contact the shipping carrier to file a claim. We are not responsible for any shipping-related issues once the order has left our facility. However, we will assist you in any way we can to resolve the issue.

6. Custom Orders: Custom-made or personalized products are non-returnable, as they are specifically made to your specifications.

7. Refunds: Refunds will only be issued for damaged, defective, or incorrect items. If you are eligible for a refund, it will be processed through the original method of payment.


Non-Returnable Items:

  • Gift cards
  • Used products
  • Items purchased on clearance or sale

8. Cancellations: Once an order is placed, cancellations cannot be guaranteed. Please contact our customer service team as soon as possible if you need to cancel your order.

9. Customer Support: If you have any questions or need assistance, please contact our customer service team. We are here to help!